IMPORTANT ACCEPTANCE NOTICE
These Shieldloom Terms of Use ("Terms") form a legally binding agreement between Navneet Trust, operating under the trade name Gala Intelligence, and the person who accesses or uses Shieldloom. If you do not agree to these Terms, do not create an account or use Shieldloom.
These Terms supplement the Gala Intelligence Terms of Use. If these Terms are more specific about Shieldloom, these Terms govern that Shieldloom-specific subject. Mandatory consumer and statutory rights continue to apply notwithstanding these Terms.
1. PRODUCT, PARTIES & ORDER OF PRECEDENCE
Shieldloom is a mobile communication-safety product that may provide caller identification, spam and telemarketing indicators, call-protection features, safety statistics, family dashboards, recommendations, community reporting and optional safety or verification tools, depending on platform, plan, location and product version.
The applicable contractual framework consists of these Terms, the Gala Intelligence Terms of Use, the Shieldloom Privacy Policy, the Gala Intelligence Privacy Policy, and any purchase, subscription or app-store terms presented for a particular transaction.
Mandatory law and non-excludable consumer rights prevail over every contractual document. Subject to those requirements, a separately agreed written variation governs the matters it expressly changes, followed by these Shieldloom Terms for product-specific matters and then the Gala Intelligence Terms of Service.
Purchase-specific terms govern the price, billing period and entitlements disclosed and accepted for that purchase. Applicable app-store terms also govern transactions processed through that store.
Privacy notices explain how Personal Data is processed. Their inclusion in this framework does not make acceptance of these Terms consent to every processing activity.
2. ELIGIBILITY, FAMILY USE & AUTHORITY
You must have the legal capacity to enter into a binding agreement. In India, an individual who independently creates and accepts an account under these Terms must be at least 18 years old. In other jurisdictions, the applicable age of contractual capacity applies.
Where Shieldloom expressly supports a parent- or lawful-guardian-managed family feature involving a child or minor, the parent or lawful guardian must have the legal authority to act for the child and must provide any consent or authorisation required by applicable law. Gala Intelligence may implement age, identity or guardian-verification measures where required, including measures necessary to obtain verifiable parental or guardian consent.
A child or minor must not independently accept these Terms where applicable law does not permit the child to enter into the relevant contract.
Adult family members must not be added to or monitored through Shieldloom covertly or without lawful authority. Where Shieldloom provides an invitation, acceptance or participation flow, adult members must join through that process and may leave or revoke participation using the controls made available by Shieldloom.
3. ACCOUNTS & CREDENTIALS
- Provide accurate account information and keep it reasonably current.
- Keep your device, OTPs, passwords and other credentials secure and confidential.
- Do not allow another person to impersonate you or use your account without authority.
- Promptly notify support@galaintelligence.com if you suspect unauthorised access or credential compromise.
You are responsible for your own use, users you authorise and reasonable protection of credentials within your control. You are not automatically responsible for unauthorised activity merely because it occurred through your account or device. Responsibility depends on the circumstances and applicable law, and excludes loss to the extent caused by Gala Intelligence's breach of its obligations.
4. APP LICENCE, DEVICES & PLATFORM AVAILABILITY
Subject to these Terms, Gala Intelligence grants you a limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to install and use Shieldloom for lawful personal and family-safety purposes during the applicable account or subscription term.
Shieldloom features may differ across Android, iOS, device versions, countries, mobile networks and app-store policies. Gala Intelligence does not guarantee feature parity across platforms. Certain caller-ID, call-history, screening or Family Dashboard functions may be unavailable or materially limited on a particular operating system.
You are responsible for compatible hardware, operating-system support, connectivity and permissions needed for a chosen feature. Gala Intelligence may discontinue support for outdated app or operating-system versions where reasonably necessary for security, legal, technical or operational reasons.
Material device, operating-system and permission requirements for paid features will be disclosed before purchase. General statements about platform differences do not override specific features represented as included in your purchase.
Suspension or revocation of the licence is subject to Section 18. Material changes affecting a paid Service are subject to the notice and remedy provisions in Sections 9 and 14.
5. DEVICE PERMISSIONS & CONTENT BOUNDARIES
Shieldloom may request permissions or platform capabilities for caller identification, call screening, limited call-event metadata, contacts, notifications, camera/photos/files or other feature-specific functions. Permissions are requested according to the relevant device and Shieldloom feature and can generally be managed through device settings.
Revoking a permission may disable or reduce the relevant feature. Shieldloom does not represent that granting a permission will make the same data available on every platform.
Before unexpected collection or sharing begins, Shieldloom provides the required in-app explanation and obtains any required consent. Permissions are limited to their disclosed purposes. Revoking a permission stops further access through that permission; previously collected information is handled under the Shieldloom Privacy Policy. Withdrawal of optional permission does not itself cancel a subscription or delete an account.
6. FAMILY DASHBOARD & FAMILY SAFETY FEATURES
Shieldloom allows participating adult users to form a family group for supported communication-safety and spam-protection features. A family group may include a family administrator ("Admin") and other participating family members ("Members")
A Member must accept the applicable invitation or participation flow before Family Dashboard sharing is activated for that Member. During the applicable onboarding or permission flow, Shieldloom may explain the categories of information, settings or functionality that will be shared or made available through the Family Dashboard.
Depending on the Member's device, operating system, permissions, settings and Shieldloom version, the Admin may receive supported safety information such as spam or suspicious-call statistics, flagged-number information, protection settings and recommendations.
Information shared through the Family Dashboard is limited to information made available through the supported feature and applicable permissions. Shieldloom does not represent that the Family Dashboard provides a complete record of a Member's calls, communications or activities.
Members may leave a family group, disable applicable sharing or revoke participation using available Shieldloom controls. Where participation ends, Family Dashboard sharing and Admin access relating to that Member will cease, subject to limited information that Gala Intelligence may retain where permitted or required by applicable law.
Family Dashboard functionality and available information may differ materially between Android and iOS and between device or operating-system versions. Gala Intelligence does not guarantee that the same categories, level of detail, history or functionality will be available for every participating Member.
7. CALLER ID & SPAM INTELLIGENCE
Shieldloom provides caller-identification, spam-detection and related safety information based on information available to Gala Intelligence, which may include community reports, service activity, permitted third-party or public information, and automated or analytical methods.
Caller names, categories, spam indicators, warnings, recommendations and other information made available through Shieldloom may not always be complete, current or accurate. Gala Intelligence does not guarantee the validity, reliability or correctness of caller information, classifications or other information provided through the Service.
You are responsible for how you use information obtained through Shieldloom and should exercise appropriate judgment before relying on it or taking action based on it.
Shieldloom is not an emergency, law-enforcement or official fraud-reporting service. Where appropriate, suspected fraud, threats or unlawful conduct should be reported to the relevant bank, telecom provider, law-enforcement agency or other competent authority.
8. COMMUNITY REPORTS, CORRECTIONS & NON-USER NUMBERS
Shieldloom may allow users to report phone numbers, suggest caller names or categories, identify suspected spam or telemarketing activity, and provide comments, corrections or other feedback.
You are responsible for information you submit through Shieldloom. You must ensure, to the best of your knowledge, that your submission:
- is accurate and not knowingly false or misleading;
- is submitted in good faith;
- does not unlawfully threaten, harass, defame or discriminate against another person or organisation;
- does not infringe another person's privacy, intellectual-property or other legal rights;
- does not contain information that you are not legally entitled to disclose; and
- is not submitted for manipulation, retaliation, abuse or another unlawful purpose
You retain any rights you hold in original content that you submit. You grant Gala Intelligence a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, analyse, moderate and use that content as reasonably necessary to provide, maintain, secure and improve Shieldloom and its caller-intelligence functionality.
Gala Intelligence may review, moderate, relabel, restrict or remove user-submitted information where reasonably appropriate or required by applicable law.
A person or organisation associated with a phone number displayed through Shieldloom may request review, correction or, where applicable, suppression or delisting through an available Shieldloom mechanism or by contacting privacy@galaintelligence.com. Gala Intelligence may require reasonable verification before acting on a request.
Where information is independently maintained by a third party, a change made within Shieldloom does not require or cause that third party to alter its own records.
10. ACCEPTABLE USE & PROHIBITED CONDUCT
You must use Shieldloom lawfully and only for authorised communication-safety and family purposes. You must not:
- use Shieldloom for stalking, harassment, coercive control, unlawful surveillance, blackmail, extortion or discrimination;
- submit false, malicious or bad-faith reports, impersonate another person, or manipulate correction/delisting mechanisms;
- scrape, crawl, harvest, bulk-extract or systematically copy Shieldloom databases, caller records or Outputs;
- reverse engineer, decompile, disassemble or attempt to discover source code, model weights, trade secrets or confidential source arrangements except where mandatory law prohibits the restriction;
- use Shieldloom data or Outputs to build, train, benchmark or materially enhance a competing caller-intelligence, spam, fraud-detection or data-enrichment database or model without written authorisation;
- bypass rate limits, authentication, device controls, subscription restrictions or security safeguards;
- introduce malware, conduct unauthorised penetration testing or probe Shieldloom systems without written authorisation;
- use information obtained through Shieldloom in violation of privacy, telecom, consumer, anti-discrimination or other applicable law; or
- use Shieldloom for a legally regulated or materially significant decision where such use is prohibited or requires safeguards that you have not implemented.
11. PRIVACY
Personal Data processing is governed by the Shieldloom Privacy Policy and the Gala Intelligence Privacy Policy. Device permissions, app-store permissions and acceptance of these Terms are not a substitute for separate privacy consent where applicable law requires specific consent.
12. INTELLECTUAL PROPERTY & FEEDBACK
Shieldloom and the Services, including the software, designs, interfaces, trademarks, trade names, databases, documentation and other related intellectual property, are owned by or licensed to Gala Intelligence and are protected by applicable intellectual-property laws.
Gala Intelligence and its licensors retain all right, title and interest in and to Shieldloom and the Services. Except for the limited right to use the Services in accordance with these Terms, no right, title or interest in Shieldloom or Gala Intelligence's intellectual property is transferred to you. All rights not expressly granted under these Terms are reserved by Gala Intelligence.
Subject to your compliance with these Terms, Gala Intelligence grants you a personal, limited, non-exclusive and non-transferable right to use Shieldloom for its intended purposes.
If you voluntarily provide suggestions, ideas, ratings, survey responses or other feedback concerning Shieldloom, Gala Intelligence may use, modify and incorporate that feedback into its Services, products or features without restriction, attribution or compensation to you, subject to applicable law.
This Section does not transfer ownership of your Personal Data or other content merely because it is provided to Gala Intelligence. Personal Data is handled in accordance with the Shieldloom Privacy Policy.
13. THIRD-PARTY SERVICES & DEPENDENCIES
Shieldloom may rely on or interact with third-party services, platforms or infrastructure, including mobile operating systems, app stores, telecommunications networks, hosting providers, payment providers and other service providers.
Where a third-party service is made available through or in connection with Shieldloom, that service may be subject to the third party's own terms, privacy policies and other applicable conditions.
Gala Intelligence does not control independent third-party services and does not guarantee their availability, functionality, accuracy or continued compatibility with Shieldloom.
14. SERVICE CHANGES, MAINTENANCE & BETA FEATURES
Shieldloom features may vary depending on your device, operating system, country, telecommunications provider, permissions, subscription and Shieldloom version.
Gala Intelligence may update, modify, add, remove, limit or discontinue features or Services from time to time, including where changes are required for technical, security, legal, platform, operational or commercial reasons.
Gala Intelligence may also limit or discontinue support, maintenance, upgrades or updates for particular versions or features of Shieldloom.
Beta, preview, trial or experimental features, where offered, may be changed, limited or discontinued at any time and may not provide the same availability, reliability or functionality as generally released features.
15. GLOBAL AVAILABILITY & LEGAL COMPLIANCE
Gala Intelligence does not represent or warrant that Shieldloom or every Shieldloom feature is available, lawful or appropriate for use in every country, region, device or telecommunications network.
If you choose to access or use Shieldloom, you are responsible for complying with laws applicable to your use of the Service.
Gala Intelligence may restrict, suspend or discontinue access to Shieldloom or particular features where reasonably necessary to comply with applicable law, regulatory requirements, governmental restrictions or other binding legal obligations.
16. DISCLAIMERS & WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHIELDLOOM IS PROVIDED "AS IS" AND "AS AVAILABLE".
Gala Intelligence makes no warranty or representation, express or implied, regarding the availability, quality, performance, accuracy, reliability, merchantability, fitness for a particular purpose or non-infringement of Shieldloom or the Services.
Gala Intelligence does not warrant that Shieldloom will identify, classify, block or warn about every spam, telemarketing, spoofed, fraudulent or unwanted communication, or that every caller name, category, warning, recommendation or other information provided through the Service will be accurate, complete or current.
You understand that Shieldloom features may be unavailable, interrupted or limited from time to time and may differ depending on the device, operating system, country, telecommunications provider, permissions or other technical dependencies.
Your use of Shieldloom and your reliance on caller information, classifications, warnings, recommendations or other information obtained through the Service is at your own discretion and risk.
Nothing in these Terms excludes any warranty, statutory right or consumer protection that cannot lawfully be excluded.
17. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GALA INTELLIGENCE, ITS AFFILIATES, OFFICERS, EMPLOYEES, LICENSORS AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, SHIELDLOOM OR THE SERVICES.
Gala Intelligence will not be liable for the validity, reliability or correctness of caller information, community reports, classifications, spam indicators, recommendations or other information provided through or in connection with Shieldloom. Any reliance on such information is at your own discretion and risk.
Gala Intelligence is not responsible for losses or other consequences resulting from the acts, communications, reports or conduct of other users or third parties, except to the extent responsibility cannot lawfully be excluded.
If you are dissatisfied with Shieldloom, you may discontinue use of the Service and, where applicable, cancel your subscription in accordance with these Terms and the applicable app-store or payment-provider rules.
Nothing in these Terms excludes or limits liability, regulatory obligations or mandatory consumer/statutory rights that cannot lawfully be excluded or limited.
18. SUSPENSION, TERMINATION & ACCOUNT DELETION
You may stop using Shieldloom and request account deletion through available account controls or support channels.
Gala Intelligence may suspend, restrict or terminate access where reasonably necessary because of material breach, non-payment, suspected fraud, abusive reporting, credential compromise, scraping, unlawful surveillance or harassment, security risk, binding legal requirements, or protection of users, sources and systems.
Where reasonably practicable, Gala Intelligence may provide notice and an opportunity to cure a remediable breach. Immediate action may be taken where delay would create material legal, security, safety or abuse risk.
Account deletion is subject to the Shieldloom Privacy Policy, including applicable retention, suppression, backup and legal-hold requirements. Ending a paid subscription may require separate cancellation through the relevant app store or payment provider.
19. GOVERNING LAW & DISPUTE RESOLUTION
These Terms are governed by the laws of India, subject to mandatory consumer laws and statutory forums that apply notwithstanding this clause.
Before formal proceedings, the parties should attempt in good faith to resolve a dispute through written notice for 30 days where appropriate. A dispute that may lawfully be referred to arbitration may be resolved by a sole arbitrator in accordance with the Arbitration and Conciliation Act, 1996, with Ahmedabad, Gujarat, India as the seat and English as the language, unless mandatory consumer law provides a different forum or procedure.
Subject to mandatory statutory and consumer forums, courts at Ahmedabad, Gujarat may have jurisdiction for interim relief, supervision and enforcement.
20. CHANGES, GENERAL TERMS & CONTACT
Gala Intelligence may update these Terms prospectively to reflect changes in law, Shieldloom features, app-store requirements, security practices, technology or business operations. Material changes may be communicated through the app, website, store listing, email or another reasonable method, and renewed acceptance may be requested where appropriate.
- General support: support@galaintelligence.com
- Privacy, correction and delisting: privacy@galaintelligence.com
- Address: Cabin No. B-8, 12th Floor, Office-1204, Gala Empire, Opp. Doordarshan Center, Ahmedabad - 380059, Gujarat, India
To submit a grievance, explain the issue, identify the relevant Service and provide a contact address and any existing request reference. Include only information reasonably necessary to investigate the matter.
Gala Intelligence will respond to grievances within 90 calendar days of receipt, or sooner where required by applicable law. Where additional information or verification is reasonably necessary to process the grievance, Gala Intelligence may request proportionate information or evidence. Any verification process will be limited to what is reasonably necessary and will not be used to improperly delay the handling of a grievance.
If you are dissatisfied, reply requesting review by the designated grievance contact. You may also use the competent authority's published complaint mechanism after completing any required prior grievance process.
