Deactivate
Account from Shieldloom
Deleting your Shieldloom account removes your account and the personal data associated with it. Here is how to delete it, and what happens afterwards.
Open the Shieldloom app, go to Settings and tap Account Details
On Account Details, scroll down and tap “Deactivate my account”
Acknowledge the features you will lose
With acknowledgement, tap Continue
Choose the reason you are leaving
With the reason selected, tap Continue
Read the 90-day deletion notice and tap Deactivate to confirm
If you no longer have access to the app
You can request deletion of your Shieldloom account and associated data by emailing support@galaintelligence.com with the subject line “Shieldloom Account Deletion Request”.
Please include the phone number associated with your Shieldloom account. We may ask you to verify your identity or account ownership before processing the request.
What happens to your data
- Once your deletion request is confirmed, your Shieldloom account will be scheduled for deletion.
- Your account information and personal data associated with your Shieldloom account will be deleted after the applicable deletion period.
- Certain information may be retained where necessary to comply with legal or regulatory obligations, prevent fraud or abuse, resolve disputes, or enforce our agreements. Any retained information will only be kept for as long as required for those purposes.
Account recovery period
After requesting deletion, your account may remain recoverable for up to 90 days. If you sign in again during this period, your deletion request may be cancelled.
After the recovery period ends, your account and associated data will be permanently deleted, except for information we are legally required or permitted to retain.